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Support Information

Prozomix Research and Production ScientistWorking effectively with any biological reagent, especially enzymes, i.e. in the case of Biocatalysis applications, frequently requires technical input from a manufacturer, as only so much data can be made available on product specification sheets or via FAQs.  Technical queries especially arise when a large range of products are available, covering many different application areas, as in the case of Prozomix.

Prozomix has a busy enzyme and enzyme-related technology R&D environment, and as the majority of our innovative products are developed and produced in-house, there will always be an experienced scientist available to rapidly respond to your technical queries within our laboratory working hours (Monday – Friday 9:00 am to 6 pm UK time).  Being researchers ourselves, we appreciate for a technical response to be effective, it must be as rapid as possible, and therefore we offer the following comprehensive technical support service:

  1. Telephone - technical queries by telephone to the UK (+ 44 (0)1434 400455) will be dealt with immediately by a scientist responsible for that particular product(s).
     
  2. Email - technical queries sent by email to here will be answered by a scientist responsible for that particular product(s) within 3 hours.
     
  3. Fax - technical queries sent by fax to the UK (+ 44 (0)1434 322822) will be answered by fax (unless otherwise stated, i.e. by telephone or email) by a scientist responsible for that particular product(s) within 3 hours.  Initial communication by fax is especially useful if it is necessary to send spectrometer traces, data print-outs, diagrams, etc.  Alternatively, such information could be scanned and sent as an email attachment.

Outside Prozomix laboratory working hours (for instance over the weekend), technical queries should be submitted by email wherever possible, and will be answered within 8 hours (365 days a year).  Messages left by telephone outside our laboratory working hours will also be answered within 8 hours (365 days a year), but due to nature of most technical queries, this method will not be as effective as email.  NOTE: any technical queries sent by fax outside our laboratory working hours will only be responded to during the first hour of the next working day.